Disappointed - lack of feedback and different stories
i must say i only heard good things about FNB, being a bank holder at another bank for 6 years i decided to do the swop and all was good and well until now. I did a loan application, continuously phoning to follow up, get a different story each time. Now due to someone at FNB who loaded my profile mistake i have been loaded as 2 profiles and now i must take time out of my day to sit and queue at the branch... very disappointed
Good day Jennifer Pretorius,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Jennifer Pretorius,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)