Disappointed in you FNB

So I am not one to complain but unfortunately I have to when I am not getting the assistance that i need. As a a premier customer i expect certain things to be done with alil urgency. I've been trying to get my Debit order reversed from Monday and no one can assist me apparently its a system problem. I spoke to many people online and they couldnt, they kept referring me online. HELLO I know how the online system works, I've worked in Banking Before. Also I've been to the Fourways branch yesterday and it was closed, how frustrating. Aren't you guys essential??? Please may someone assist me urgently... Its days like this i regret moving from Std Bank, never had a problem with them. Feedback and assistance today would be appreciated.