Disappointed in Service - No Loyalty

Hi,

Been banking with FNB for 22 years . I traveled overseas for the 1st time a few days ago. I notified my bank i am travelling . My credit card had funds of R19,000 , to my surprise FNB decided to decrease my cc , as i am over debt . I have never ever missed payment of any kind and for FNB not to notify they doing this is very ********* . I was stuck in a foreign country with no FUNDS... to make matters worse the cash money i had in my account was debit on the 13 Dec, and it was not my salary either. Consultant advised the money was for my debt order. My debit order are scheduled for the 25 of Every month .... i have never ever missed one debit order payment . I received an incentive by my company i work with and the maintenance and spending money for my daughters 1st overseas trip, however FNB felt the need to deduct a R8500 for my account ... leaving me again with absolutely no money in a foreigh country. The after hours service is ****ty ... waiting in line , you are nr 505 , so how long do you actually wait for assistance .... very long indeed. Eventually Ashley assist the following day and he was of no help either . Knowing it Sunday and a public holiday the next day no-one could help.... As a loyal customer to FNB .... Its time i have to look at alternative banking options. Yes , FNB you have millions customers , please dont treat you loyals customer as just a nr but actually as valid client.