Disappointed in not being able to activate my kids' y-accounts

I have been a customer of FNB since 2005 and never have I had so much frustration over activating an account. I opened up accounts for my kids and all requested documents were handed over to the person who delivered the cards. This was a little over a month ago and the accounts are still not active. I have been away from my kids for some time and the reason for opening these accounts was so that it is easier for money to reach them. I'm highly frustrated and sooooo disappointed as the documents they claim they needed were resent so many times.