Disappointed in FNB's handling of Revolving Loan Repayment Enquiries.

I have been banking with FNB for years now and have always been more than satisfied with the level of care and service I have received from them, however, I have not been more disappointed in the bank than I am today.

I hold a revolving loan facility with FNB and due to job cuts at my previous employer and the COVID pandemic that broke out worldwide I have been unable to find stable employment since March 2020.

Since then, due to non-payment on the account, FNB has handed the Revolving Loan facility over to their legal representatives for the collection of the outstanding balance. I entered into an affordable payment arrangement with the bank's legal representatives in order to facilitate the repayment of the amount due to the bank.

Currently, I am doing freelance work and put whatever I earn towards my outstanding debt. The reason why I am so disappointed in FNB is, regardless of the payment arrangement I have in place with their representatives, they still went ahead to deduct the full monthly loan repayment amount from my account which leaves me in a very difficult situation.

I have spent hours on the phone today trying to get the matter resolved and the transaction reversed, however, every bank representative has told me that they were unable to assist and kept bouncing me back and forth from department to department with no success.

I am truly disappointed in FNB in their handling of my account and the situation which I feel could have been resolved easily had they been able to put me through to the correct department for assistance.