Disappointed in FNB services

The one thing you rely on the most is your bank. It's very important who you choose to bank with. I've been an FNB customer since 2017 and I have not had a problem until now. Sad to say I'm disappointed in my bank.

I was shopping online - Woolworths and it was so how hacked ? So my purchase of R948 was not delivered and I obviously felt like I lost my money.

I tried to get assistance from secure chat. After chatting to 5 people and getting no where, I contacted FNB via telephone and by the time I got pass the robot lady and finally got to speak to a consultant she asked me to fill out a form and email to debit card disputes. I immediately filled it out and sent through my query 22 August 2023.

I received an immediate automated response to state 5 business days until I get a response. Well hello FNB. Welcome to day 12 without a response despite the numerous emails I've sent to follow up. Not a single response. I've tried to call FNB but I could not get pass the robot again. I've tried the secure chat and I had to wait because I was number 70 in the cue and by the time I got a response the chat had ended.

I really had faith in fnb hoping they could assist in reversing my funds but now I know better.

@ FNB thanks for nothing.

- disappointed customer