Disappointed in fnb

If I could give zero I would. I'm so disappointed because I have been in 2 branches and they are booked up! I opened a business account online and until now no consultant has called me. This account is urgent. I was under the impression I could do the application online and just pick the card inside. This is proving to be very very difficult. I am in the surrounding area of Musgrave today I am hoping I am able to pick the card up today.