Disappointed in FNB.

I am so disappointed in FNB. I app**** for a Credit Card, and it was approved. Firstly, no one told me that I had to have the card in my possession to be able to use the account. So, I waited for it, I received, and activated it, but I still could not use it. I went to the bank, where they sat me at a phone to talk to someone else. I was told that there was a hold on my card and to call another number to hear what the problem is. I called the other number and they sent me forms to fill in. I waited longer for the forms than they said I would. After filling in the forms, I waited about half a hour and then I called them again to ensure that they received the forms, and that is when the waiting began. I had to call several times, because every time there was a new mistake. They could not even give me all the mistakes in one phone call. Every time I called, I had to wait 5 - 10+ minutes, each call costing airtime, as a result, I also had to buy airtime several times. Finally, they told me that the hold was removed. I checked if I could pay from the card, and I still couldn't. I went to the one branch, where they sent me to another one, where they couldn't fix the problem. Now, I have to wait till tomorrow to call, and probably wait, again. This type of service is really unprofessional, disappointing, and unacceptable.