1 reviews | Active since Sept 2013
Disappointed in FNB
Good Day
I have been a FNB customer for a while and have not had a problem with them until now.
I need my OTP information to be updated to my international mobile number, I have provided them with all the information that they required and was advised that I would be getting a call from them within 24 - 48 hours. I still await this call after the necessary information has been provided atleast 10 days ago.
Before posting on Hello Peter I have been following up but I am yet to receive a response.
I am disappointed in the lack of customer service from their part. I hope you receive a response.
Good day Nicole,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Online Banking for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Nicole,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Online Banking for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)