1 reviews | Active since Jun 2010
Disappointed in FNB
<p>I got an FNB loan payout for about R1700 today but when I tried to draw some of the money on my account I got the message that my funds were insufficient. I then called the call centre where I was told that the money was reserved for my other loans that I have with FNB but that does not make sense since those loans are up to date. What is the point of requesting a loan for an emergency if I am not going to use it. How am I expected to pay for a loan at month end if I have only used a small portion of it.</p>
Good Day Ms Mohlabi,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Ms Mohlabi,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)