KE
Khalid E
1 reviews | Active since Feb 2012
05 Jul 2023, 15:42
Disappointed in FNB
Very disappointed in FNB. While i would agree they the Leaders in the banking industry in South Africa, i must say, at a time of need, They very hard to get hold off.
Some unforeseen circumstances as crossed my path and am needing some temp relief on loan i have with them. and you cannot get hold of their collections department. I went through the temporary relief option on the application and it was pointless since it asks me to upload docs and then just says," we will keep the application in your messages when you ready to continue to upload docs". or something to that effect.
Then i logged onto website and requested a call back. Still waiting
today I spent 20min on hold where it loops from music to Automated voice asking for my ID and then to select option 1 for arrangement and just loops.
I guess you cannot be great at everything hey. Just very disappointed that its that difficult to get hold of you guys
Helpful (0)
Replies (4)0
Replies (4)KE
Khalid E's updateReviewer Update
11 Jul 2023, 11:37While i received a call from Someone responding to helloPeter complaint and the someone else from the collections department, im nowhere closer to finding a solution.
Collections agent asked i email the details to her and she will send to team to handle. but i emailed her twice already and no response on ETA.
Im shocked since with Capitec, it was just a simple 5min call with their collections agent and it was all done and sorted.
Collections agent asked i email the details to her and she will send to team to handle. but i emailed her twice already and no response on ETA.
Im shocked since with Capitec, it was just a simple 5min call with their collections agent and it was all done and sorted.
KE
Khalid E's update11 Jul 2023, 11:37
Reviewer Update
While i received a call from Someone responding to helloPeter complaint and the someone else from the collections department, im nowhere closer to finding a solution.
Collections agent asked i email the details to her and she will send to team to handle. but i emailed her twice already and no response on ETA.
Im shocked since with Capitec, it was just a simple 5min call with their collections agent and it was all done and sorted.
Collections agent asked i email the details to her and she will send to team to handle. but i emailed her twice already and no response on ETA.
Im shocked since with Capitec, it was just a simple 5min call with their collections agent and it was all done and sorted.
KE
Khalid E's updateReviewer Update
11 Jul 2023, 11:57Agent whoe called me also done a followup with collections department again today and still no response from them :(
KE
Khalid E's update11 Jul 2023, 11:57
Reviewer Update
Agent whoe called me also done a followup with collections department again today and still no response from them :(
KE
Khalid E's updateReviewer Update
11 Jul 2023, 14:34Agent, Gabiba, States that i was declined. :|
Reason: "you dont qualify for Life Happens".. Then proceeds to give me Collections contact number to call to make other arrangements. I call and waste 20min of my life only to be told by callcentre agent " oh but not sure why Gabiba sent you to us because we send the details to Life happens too and if the declined you, there is nothing we can do to assist"
She gave me the email address *** which i emailed and i suspect to wait another week for a reply.
Capitec is starting to look like a much better option than FNB now. Since FNB does not care for their clients individual needs.
Officially done
Reason: "you dont qualify for Life Happens".. Then proceeds to give me Collections contact number to call to make other arrangements. I call and waste 20min of my life only to be told by callcentre agent " oh but not sure why Gabiba sent you to us because we send the details to Life happens too and if the declined you, there is nothing we can do to assist"
She gave me the email address *** which i emailed and i suspect to wait another week for a reply.
Capitec is starting to look like a much better option than FNB now. Since FNB does not care for their clients individual needs.
Officially done
KE
Khalid E's update11 Jul 2023, 14:34
Reviewer Update
Agent, Gabiba, States that i was declined. :|
Reason: "you dont qualify for Life Happens".. Then proceeds to give me Collections contact number to call to make other arrangements. I call and waste 20min of my life only to be told by callcentre agent " oh but not sure why Gabiba sent you to us because we send the details to Life happens too and if the declined you, there is nothing we can do to assist"
She gave me the email address *** which i emailed and i suspect to wait another week for a reply.
Capitec is starting to look like a much better option than FNB now. Since FNB does not care for their clients individual needs.
Officially done
Reason: "you dont qualify for Life Happens".. Then proceeds to give me Collections contact number to call to make other arrangements. I call and waste 20min of my life only to be told by callcentre agent " oh but not sure why Gabiba sent you to us because we send the details to Life happens too and if the declined you, there is nothing we can do to assist"
She gave me the email address *** which i emailed and i suspect to wait another week for a reply.
Capitec is starting to look like a much better option than FNB now. Since FNB does not care for their clients individual needs.
Officially done
KE
Khalid E's updateReviewer Update
13 Jul 2023, 12:10Another Update. Received email from *** and asking me to fill in 5pages of **** that does not apply to my current situation.
WORD OF ADVISE TO ANYONE THINKING OF SWITCHING TO FNB, WHILE 90% THEIR APP AND SELF SERVICE IS VERY GOOD, THE BEST I THINK, BUT THE 10% FOR AFTERSALES SERVICE/SUPPORT SUCKS!!!!
It seems they placed every obstacle in clients paths to turn them away. i have officially given up on requesting some sort of relief from them. What happens next, happens.
And if they happen to not get Payment, then its all on them. As i contacted them for assistance and they declined me and kicked my out the door.
Go Capitec. as the 10% aftersales service is much more important than the 90% self service option
WORD OF ADVISE TO ANYONE THINKING OF SWITCHING TO FNB, WHILE 90% THEIR APP AND SELF SERVICE IS VERY GOOD, THE BEST I THINK, BUT THE 10% FOR AFTERSALES SERVICE/SUPPORT SUCKS!!!!
It seems they placed every obstacle in clients paths to turn them away. i have officially given up on requesting some sort of relief from them. What happens next, happens.
And if they happen to not get Payment, then its all on them. As i contacted them for assistance and they declined me and kicked my out the door.
Go Capitec. as the 10% aftersales service is much more important than the 90% self service option
KE
Khalid E's update13 Jul 2023, 12:10
Reviewer Update
Another Update. Received email from *** and asking me to fill in 5pages of **** that does not apply to my current situation.
WORD OF ADVISE TO ANYONE THINKING OF SWITCHING TO FNB, WHILE 90% THEIR APP AND SELF SERVICE IS VERY GOOD, THE BEST I THINK, BUT THE 10% FOR AFTERSALES SERVICE/SUPPORT SUCKS!!!!
It seems they placed every obstacle in clients paths to turn them away. i have officially given up on requesting some sort of relief from them. What happens next, happens.
And if they happen to not get Payment, then its all on them. As i contacted them for assistance and they declined me and kicked my out the door.
Go Capitec. as the 10% aftersales service is much more important than the 90% self service option
WORD OF ADVISE TO ANYONE THINKING OF SWITCHING TO FNB, WHILE 90% THEIR APP AND SELF SERVICE IS VERY GOOD, THE BEST I THINK, BUT THE 10% FOR AFTERSALES SERVICE/SUPPORT SUCKS!!!!
It seems they placed every obstacle in clients paths to turn them away. i have officially given up on requesting some sort of relief from them. What happens next, happens.
And if they happen to not get Payment, then its all on them. As i contacted them for assistance and they declined me and kicked my out the door.
Go Capitec. as the 10% aftersales service is much more important than the 90% self service option