Disappointed in customer support

I bought a leappad epic from the fnb ebucks store for my 3yo. It would not switch on or charge after 2 days. Ebucks customer service told me it would be replaced within a few days. After a week with no feedback, i had to call myself for an update. Another week later the tablet had still not been collected & i had to call everyday for follow up only to find out the supplier return policy is not to replace but repair. The supplier was quite rude & said fnb incorrectly promised to replace tablet as they do with other products supp**** by this particular supplier. Beyond annoyed with this pathetic service. Will NEVER shop at ebucks again!!<br>