1 reviews | Active since Jun 2018
Disappointed in Client Service
Very disappointed in the client service wigh FNB. I had to phone in over 5 times it get clarity on a situationI had. In addition each time I phoned in, I waited so long that by the time I spoke with someone i got the alert saying that I had one minute remaining and requested the consultant call me back and they said they couldn’t. Which service Centre cannot call back a client after they waited 10 mins on the phone to speak to someone? I moved to FNB but I have been very disappointed.
Good Day
Michelle Alexander,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Michelle Alexander,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***