Disappointed in a bank that was good along time ago

Dear FNB For the life of me, i can not believe how much your client services has declined over the years. I am a client with you guys for years and now i have so much problems this last year. I do not get notified that my credit card pin got blocked,Trying to fix it on the app, then the system is not working. Go in to the bank according to them nothings wrong with the card. Now the whole card is blocked and my fingerprints can not be found. Taking me hours to fix which i do not have, I'm very disappointed with you guys, really i'm a single mom and business woman and i can not sit in the bank the whole day fixing a credit card. Hopefully you will fix this problem and better your service. Unfortunately you have enough clients and do not need me so i will be looking for another bank. Regards