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Abdul H

1 reviews | Active since May 2018

23 May 2018, 09:15

Disappointed FNB Customer

I’ve been a customer of FNB for a long time now. But I had a ********** experience last week. I needed to get a large number of funds in to account for a purpose which was urgent. I utilized the ATM for this as it was after hours. However, to my surprise the ATM swallowed the funds and gave me a receipt saying the deposit was cancelled. I’ve logged by complaint at the branch and they said it would be done immediately. It’s been 5 days and I haven’t received funds which is mine. It is absolutely sad.

0
Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply23 May 2018, 09:44
Official

Good Day Abdul Hoosen,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to North gate branch to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

AH
Abdul H's update23 May 2018, 11:08
Reviewer Update
Thank you. I really appreciate the swift response Will await feedback!
AH
Abdul H's update23 May 2018, 16:46
Reviewer Update
Now this is just crazy. I’ve been to the Northgate Branch and they tell me that the money deposited was not found in Machine! I mean really now? FNB is just getting worse. Can you guys not check CCTV footage to see whether I deposited or not. I had to find this out by going to the branch and was not notified in any way
FNB (First National Bank)
FNB (First National Bank)'s reply24 May 2018, 10:08
Official

Good Day Mr Abdul,

Kindly be advised that you will need to advise the branch when they contact you.

Regards,