DISAPPOINTED FNB CLIENT

Good day,

I am so unhappy with the service I received this morning with Motshidisi Mwale from FNB Debit order Reversals. I am highly irate with the way she serviced me on the call. When I called in, I explained which reversals I needed her to action. Which I usually I do, whenever I do have a problem. She seemed very tired and bored (by the sound of her voice). She did the first reversal and asked again is there any other reversal (not in a good voice), I rep****, what do you mean is there any other reversal? You have not completed the list I had initially given to you. She then dropped the call while I was speaking. How rude is that??? I mean? I am disappointed in FNB DEBIT ORDER REVERSALS- WE ARE PRIVATE BANKERS WHICH HAVE BEEN LOYAL FOR YEARS TO THE COMPANY. Are we not suppose to be getting better service?

Disappointed Client, Mbali MchunU