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Tracey E

1 reviews | Active since Dec 2023

23 Mar 2024, 14:22

Disappointed FNB

Very disappointed and disgusted in service received from FNB, my account was was frozen without my knowledge only to find out when I tried to pay for a purchase and then visiting the branch. Called the fruad department and was told there is no investigator available till Monday, yet I could use my card last night and do a transfer. No one seems to be bothered because I have no money to survive at FNB. Not even prepared to put me in contact with a escalated manager for urgent assistance. Very disappointing.

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Replies (3)
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Tracey E's update24 Mar 2024, 06:57
Reviewer Update
What is the point of having escalated my matter with FNB, I still have no access to my account, I need my salary to see to my daily necessities. Highly annoyed with FNB, it feels as if no one takes anything seriously. It's not okay to leave your clients totally stranded. No call from anyone at FNB. Extremely disappointed and disgusted in the service received from FNB!
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Tracey E's update25 Mar 2024, 16:19
Reviewer Update
Still not sorted with FNB, highly annoyed, how do i survive without my salary!

This is totally unacceptable! No escalated managers to help tired of being sent from corner to pillar to post!
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Tracey E's update25 Mar 2024, 18:28
Reviewer Update
Been back at the branch there was a lady the name of Lerato who kindly tried to assist me but we both ran into a brick wall as there's no one that can assist.

This so disappointing and totally humiliating I don't know where to stick my face.

Another day without access to my account and all I'm told is that I must wait so it's okay for me to not to have money to buy food etc. Different story if FNB called to say there is a problem with my account but not even that was done.

Quick to ock my account but slow to give me my hard earned money!

To Fnb I feel like I just a number and the little I my account means nothing to them.