Disappointed

Once again left disappointed by FNB. This time Ebucks travel… I completed a enquiry yesterday on one of their packages, I received an email stating I would get feedback within 12 business hours. When I did not receive feedback I followed up telephonically around 2pm. I spoke to the consultant who was assigned to my matter who advised I would have the quote within 45 minutes to an hour. At 4:20 I had still not received any email from the consultant or a response to my follow up email. I then called back to ebucks travel call centre, and advised them of my situation and previous discussion. I asked whether I would still receive the quote today to which I was informed that the consultant busy with my query had already left for the day and they doubt that I would receive it today. All I can say is… once again, well done FNB for being as disappointing as ever. What is the point of having turn around times if you can’t stick to it. No matter what the query is, if you need an answer from an actual human being - we always land up here. Slowly but surely FNB will drive all their customers away.