Disappointed

I’m so disappointed with service that I just received from Jabulani mall Firstly the consultant wasn’t available to assist with the ticket system by the door and no one told us that we had to follow a que to the tellers had to turn back from inside after one of the client was kind enough to assist. The consultant from the teller Busisiwe was so rude didn’t even say a word nor acknowledge us as customers. We went to the door only to find a ticket and still the consultant Xoli wasn’t helpful she just gave the ticket but failed to explain that their ticket system is not working we followed the ticket system only to find that we have to follow the next person in line to get to the teller I’m really disappointed with this branch I even feel I want to change my back to some other bank