Disappointed

My name is Salamina Magagule I am very appauled at the service this bank is giving me, I upgraded to premium and was told by the consultant who helped me with the upgrade that there would not be any monthly service fee incurred on my account for 3 months, to my surprise these are been levied on my account. I lodged a complaint and I have been calling the service centre and was promised that these would be reversed, to date nothing has not been reversed. The reference number for the complaint is ***. A lady by the name of Winnie called me and said she was going to keep me posted regarding this and to date nothing. I am so tired of calling FNB customer service and getting false promises. So this bank cannot meet its obligations to their customers. Hope this will really get the bank jerked up and try to keep at one customer happy Salamina Magagule ***