Disappointed dissatisfied unhappy FNB client

I’m an account holder with FNB My credit card has expired and delivery took place without my permission at my residence. At that moment I was unavailable when the delivery had taken place. A telephonic conversation took place and I instructed them to leave card with my mum. The delivery guy was very rude and abrupt and was of no assistance and refused to leave the card with my mother. My card was not delivered and my account was frozen. I have no access to my funds upon arrival at Fnb Umhlanga crescent the lady told me there’s nothing she can do but put me on the phone with the courier. I waited 10 minutes on the line only to speak to someone who says my ID number is non existent on their system

I still have no card. The bank doesn’t know where my card is either

What a disappointment to know that FNB provides such pathetic services to their clients. I’m sitting with no card and no accesss to my funds.

I would t advise anyone to bank with FNB considering the poor service delivery they provide