Disappointed, disgusted , sad and the the truth now

As a client of FNB and a good client I think its very hard breaking to me that after I went into the bank and a consultant helped me (just to be clear a employee of FNB) FNB helped me to do a stop debit order on my account that FNB still allowed that company to debit from my account and the worst is their is no option to reverse that debits and all off that is double debits..... the debicheck that FNB implemented is off no use since stuff like this happens..... after a debit is stopped the company needs to redo the debicheck.... but as a client off FNB I started to realize that FNB does not help their clients like they are spouse to or claim to do.... after I went to FNB to do a credit switch again I was refused all because most of the time my account showed Im in arears because FNB will always take the bank fees on 17th an not 25th wen the money is in the account... CAPITEC offered me help but my husband didn't want to he believed in FNB but he is seriously reconsidering.... and I think its time every one should hear and see... if you are very wealthy maybe its different all I know is Im sad and disappointed