Disappointed

I would just like to share my experience of today with this bank.

I woke up this morning (on pay day) to a notification on my banking app that my account is frozen. Why? Outstanding FICA documents. No warning, no sms, no email and no phone call leading up this date. I went directly onto my secure chat and managed to get an email address and list of documents I had to send.

I sent an email at 8 am this morning, I haven't received an email back or any other notification so far. Next thing, I try the number they sent me and all I get is, "we are currently experiencing a high call volume at this time". I don't have endless minutes of airtime so I cannot sit and wait. My account is frozen so I cannot purchase airtime either to phone the bank who blocked my account to begin with.

I've been with FNB for 10 years and all I get is wait 24 - 48 hours. I have debit orders and other payments to make. They didn't give me 24 - 48 hours to send documents.

Very disappointed with the service I have received from this bank.