Disappointed

the level of disappointment i have with this bank, on 31st May 2024 i logged a ***** case on my account, and was advised it will take 10-30 days to be resolved till today still have not received any response, firstly i had to call to get a case number which they said it will be sent to me via sms, secondly i called last week friday 28/06/2024 to do a follow up and was advised they will escalate, and will take 48-72hrs, today 03-07-2024 i called again still been advised that they will do an escalation by a very unfriendly Kedibone. i mean what can they be investigating that long for something that was clear cause a transaction was done on my card in Joburg while i was and still am in Cape Town, i even went to the branch here in CT (Canal Walk) same day the transaction was done actually a few minutes after, they did verify me and i had my card with me. R2000 for me is a lot of money, Im really dis