Disappointed customer with FNB Business Banking

My name is Bonginkosi Elliot Mathenjwa and it is with disappointment that i write this review on First National Bank. On 28 February 2018 at 09:27am to be precise, I transferred an amount of R27 420.00 (Pay & Clear) from my business account (***9) to a Standard Bank account and to date the recipient has not received the amount.

On Friday 02 March 2018,I spoke to Bonolo, a consultant from the online banking call centre who said the bank had technical problems on the day I made the deposit but by now the amount needed to have long cleared into the recipient's account. I was told this will be escalated to the technical department and logged as a missing payment which will be addressed within 48-72 hours and thus far nothing has happened and no contact has been made with me. I even visited my branch (Southdale) business manager Mr. Charles White who never even made an effort to understand my plight and assist with my situation.

This has caused a great deal of inconvenience to the recipient and to me as the FNB customer as I have to bear with numerous calls from the creditor to explain the inexplicable.

This is an inconvenience which i need the bank to speedily resolve.