1 reviews | Active since Feb 2017
Disappointed customer 'Top up Debt Protect'
<p>I am greatly disappointed in FNB. I am contacted weekly about different products on offer via telemarketing and reject them all, I have now checked my credit card bill and i have had R20 deducted for 'Top up Debt Protect'. I never gave my consent for this feature, how can money just be deducted from my account without my knowledge or consent? As a person that only has good things to say about FNB this was very disappointing not due to the amount of R20 but the principle of having funds deducted without any consent. I expect a timeous response. Thank you. </p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)