Disappointed customer service

I am very disappointed in the service i have been receiving from you, funny thing is i have always been your ambassador, telling everyone what a great bank you are and that they should move over. That feeling is fading fast.

Its been 3 weeks now (since 3rd July) with no feedback regarding R1000 that was deducted from my credit card after receiving an error that the transaction was not successful.

I bought R1000 electricity on my credit card, received an email that the transaction went through but was met with an error on my screen, saying it was not successful. i tried the same purchase on my cheque card, because i needed the electricity, got the same error but the money was reverted immediately.

I have called numerous times and it is still not sorted. i was told it was logged with admin to investigate, i have not heard from anyone. The funny thing is interest has now already been calculated including the R1000 and i will probably have to log another query for that ( please ensure this is also included in the reversal)