Disappointed customer of nearly 20 years

Disappointing service from FNB. As a loyal member for the last 20 years I've come to realise they are all about collecting fees instead of assisting clients.

I recently decided to withdraw some of my Tax-free shares and was told the transaction takes roughly 3 days to process and reflect in my account. Before I could withdraw the funds it was reinvested and I was charged for the sale of the shares. Speaking to the helpdesk is also a futile exercise. After 15min of having to deal with their longwinded answering system I was told that thats how the shares work.

I think its time I visit another bank for assistance.