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sameera.seedat sameera.seedat
1 reviews | Active since Jan 2017
15 Sept 2023, 12:08
disappointed Customer
I posed a question today to an agent i was speaking to regarding a dispute and she was unable to answer, i asked the question how can a transaction go off my account if the incorrect CVC number was used, she could not answer.
On wednesday 13.09.2023 i was purchasing on the checkers 60/60 app, in error i entered the incorrect CVC number, my order was cancelled however the transaction went off my account and sitting under pending, i have been calling since wednesday to get this resolved but nobody can assist i get sent from pillar to post, i fill out a disput form attach proof that order was cancelled, and today i get told i must 7 to 14 days so they can investigate.
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sameera.seedat sameera.seedat's updateReviewer Update
20 Sept 2023, 08:055 days later since this post and still no resolution - all i got was a call from someone asking for references saying she will escalate, however to date the funds are still on pending transactions 1 week later.
it is now 7 days since this incident occurred, 7 days since completing the dispute forms and nothing has been done, and to date no explaination as to how money went off my account even though the incorrect CVV was entered not once but twice.
this is why it has become so easy for *****sters to ***** our money because FNB certainly has no protective measures in place to secure their customers.
Really saddened and disappointed by the service level received from a bank i have been with since 2008.
it is now 7 days since this incident occurred, 7 days since completing the dispute forms and nothing has been done, and to date no explaination as to how money went off my account even though the incorrect CVV was entered not once but twice.
this is why it has become so easy for *****sters to ***** our money because FNB certainly has no protective measures in place to secure their customers.
Really saddened and disappointed by the service level received from a bank i have been with since 2008.
ss
sameera.seedat sameera.seedat's update20 Sept 2023, 08:05
Reviewer Update
5 days later since this post and still no resolution - all i got was a call from someone asking for references saying she will escalate, however to date the funds are still on pending transactions 1 week later.
it is now 7 days since this incident occurred, 7 days since completing the dispute forms and nothing has been done, and to date no explaination as to how money went off my account even though the incorrect CVV was entered not once but twice.
this is why it has become so easy for *****sters to ***** our money because FNB certainly has no protective measures in place to secure their customers.
Really saddened and disappointed by the service level received from a bank i have been with since 2008.
it is now 7 days since this incident occurred, 7 days since completing the dispute forms and nothing has been done, and to date no explaination as to how money went off my account even though the incorrect CVV was entered not once but twice.
this is why it has become so easy for *****sters to ***** our money because FNB certainly has no protective measures in place to secure their customers.
Really saddened and disappointed by the service level received from a bank i have been with since 2008.