Disappointed customer

I'm so frustrated and angry. I see there's a transaction on my credit card to Metro showing twice. The one is not cleared on my account as yet and my balance showing is incorrect. Could this please be cleared before my statement is drawn. I'm even too scared to make a payment on my account. I've also did a calculation since my transaction dated the 09/07/2020 to Loot, which I've asked to be reversed since I've cancelled my transaction. My balance is incorrect, there's R350 missing if that extra Metro money is reversed and ADDED to my balance. Can someone please advice what happened to my R350 that's missing. It makes me wonder if this is happening to us as clients on a money basis. I need someone to give me a complete statement of my transactions thereafter and balance due to me, because according to my calculations should my balance be R29,637.62. I jope to get this resolved a.s.a.p.