Disappointed Customer

I am very disappointed with FNB, I had purchases done on my acc via online. I received the OTP on several occasions before the purchases were done however I did not authorize those OTP's nor did I use my online banking.

The incident was reported around 16:00 on the 8th and my online banking was blocked however I was still receiving SMS's to authorize OTP and the transactions cleared on the 10th after the ***** department had blocked my banking services.

The feedback I was given was that I authorized the transactions but no proof was given to me that I did. I'm so disappointed and angry at the horrible service and lack of care from FNB as I had banked with them for many years. I don't feel my ***** case was given proper attention 🙄 which is disappointing for such a Big bank. 😭😭😭😭😭