Disappointed Customer

FNB never sees to amaze me. I've called last week Wednesday to ask if you guys can look at my interest rate to reduce it on my credit card. Today has been the 4th day with no response. Firstly I was given a higher rate by you (My bank) to move my bond, ABSA gave me a very good rate in 2020. I was very disappointed. Now this. Last year I've called ABSA to review my rate on my bond, winthin 2 days I've received a favorable response. This shows me how you don't value your clients. Maybe it's time for me to me on??