AJ
Amanda J
1 reviews | Active since Dec 2014
13 May 2019, 13:50
DISAPPOINTED CUSTOMER
It is with great disappointment that I get to write this email. Ive had endless problems trying to change my surname and update my details. At one point I was assured that it was done. and that one the next statement date it would be updated, but to my surprise it has not been done. I basically cannot do anything because my bank statements reflect my ****en surname. And to top it off my address has not been changed my word. Now I am inconvenienced have a delayed appointment because my bank documents are incorrect. I am so angry and right now i dont know what I am going to do.
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FNB (First National Bank)'s replyOfficial
13 May 2019, 15:43 Good Day,
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been logged for urgent assistance (ref : ***NF ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been logged for urgent assistance (ref : ***NF ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply13 May 2019, 15:43
Official
Good Day,
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been logged for urgent assistance (ref : ***NF ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been logged for urgent assistance (ref : ***NF ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)