DISAPPOINTED CUSTOMER

I am very disturb by FNB Private Credit Card Consultants , The day I was offered to upgrade my account I was hoping for outstanding service but however it seems I should of rather left my current portfolio as is. I received calls twice now already from the consultants and when they call they have no manners they are rude, They do not ask if this is a convenient time to talk instead they rabble away and when I address it they tell me it will wont be long what they are about to say. Twice now this has happened and on both occasions I advised the consultants to call on my lunch break which is at 13.00 and they dont ever ever instead you can hear the arrogance in their voices like I should understand that their call is only going to take a few minutes, that is their problems they want to rush you into things and the worse part they do not respect our jobs just like they haves bosses so do we and I cannot expect to be spending time on calls or been rushed into a decisions. I am extremely disappointed and would like those calls traced as it is made very clear calls are recorded. and an apology as well.