PG
Paula G

1 reviews | Active since Mar 2009

25 Aug 2016, 08:19

Disappointed client

<p>Good day</p> <p><br />I have had a bank account with Fnb for many years.</p> <p>As well as my cheque account I have had personal loans, short term loans and credit cards.</p> <p>These have always been paid on time and I have always kept my accounts in good order.</p> <p>I have now been to apply for vehicle finance through All Cars in Pinetown and obviously my bank of choice is Fnb. </p> <p>I am so disappointed to learn that Fnb has declined my application.</p> <p>All Cars has tried to motivate this application with no luck.</p> <p>I have no bad marks on my credit record, I have kept my accounts in good order and have in fact paid my credit card almost in full last week yet Fnb has declined my application with no explanation on why. </p> <p><br />I thought being a Fnb client for so long would benefit me but in fact it is quite the opposite.</p> <p><br />Please could you provide with the reason that my application has been declined.</p> <p> </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Aug 2016, 08:37
Official

Good Day

Please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 998824

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)