Disappointed client

Good day

I am Zolani Mtimkhulu on the 8th of March 2023 early hours I was stuck in a mall in Gqeberha I requested my wife to Assist me with fuel money sent me R2500 via WhatsApp on my number, unfortunately I was unable to get the money though it was reflecting on my account, the App suggested that I open easy Zero account which I did but still nothing happened.

I then requested her to send me another money using a different number this time a I was able to withdraw that one. Since I was with my cousin at that time I tried to send the money to him from my easy zero account to his number via eWallet services. Unfortunately he was also unable to withdraw the money R2000.

Because we were going separate ways I asked him to go to the bank when he is in Cape Town, on the same day the 8th of March 2023 he went to FNB somerset mall where he was told that his number is registered for easy zero account with someone else that is why he was unable to get the money because it was on someone else's account.

He was then advised to go to the police station and write an affidavit stating that he is the original owner of that number and how long has he been using it.

On my side I want to the bank I went to the bank and I was given a phone to call the eWallet desk, the 1st person who assisted me said there was nothing that they can do to assist me because the money is on someone's account then she dropped the phone on me, I called again the second person advised to send the affidavit that My cousin wrote *** which I did and I received a reference number, that lady said the turnaround time could be 10 working days.

I waiting for a month without communication or what so ever I then went to the branch I was told (via phone call) that my query is under investigation yet I was getting no feedback on any kind, every time I go to the branch and make these calls I will wait on the phone for about 40 to 45 minutes everytime and I will be tossed and turned left and right.

On the 21st of June I went to the branch again to cut the long story short the lady that was assisting me said she will escalate my case to the ***** department I will be gate the feedback within 48 hours, yesterday was the 27th of July and still I have not received any communication.

I went to the bank again I was assisted by 3 consultants the other one said she will put me through to the ***** department after waiting on the call for 26 minutes the phone was dropped on my ear, I made another call and I was told my case has been resolved how I do not know because I've never received any call or email I requested to be sent to the investigating officer while I was waiting the phone was dropped again.

I made the 3rd call where I was told that my case is resolved but only a banker can be able to give me the outcomes I request to be transferred to the banker and the same thing happened phone was dropped.

That was my only hope now I am writing here seeking intervention my case number is 2023#*** and it is under ***** eWallet. What I hate the most is the fact that if I do not make a move no one bothers to communicate with me I am left in the Dark it's more than 4 months now with one cry.