DISAPPOINTED CLIENT

on the 19th of January 2021, I was chatting to one of fnb's agents on their secure chat platform. I needed assist with cancelling a debit check that I had approved, I explained my reasons for the cancellation and I was taken from one agent to the next, not even one asked about going into my account and at least check what I was requesting assistance with. this happened to a point where I got fed-up and decided to stop chatting as I was getting nowhere.

the debit order was for the 26-01-2021, they are my bank and had the powers to cancel the debit check since I their client came forward with the request. fine service provider managed to debit a good amount of R4500.00 from my account. I went back to fnb, to say i want to dispute and i was told that the service provider has blocked them as MY BANK, from getting my money back, even after i had contacted my bank to cancel everything. So i am not happy with the process as now am experiencing a back and forth with the service provider as it seems like they stalling and still want to continue debiting this month again, and MY SO TRUSTED BANK, is still going to allow them to go into my account even after i have tried to many times to avoid this whole process from happening. had the debit check being attended to and cancelled, service provider would have not gotten into my account in the first place and actually manage to debit.