DT
Danielle T
1 reviews | Active since Apr 2018
12 Nov 2018, 08:43
Disappointed client
I sent an email on the 12 SEP 18 to have my surname updated. I was advised to email a copy of my ID and recent proof of address, which was emailed as requested. I received no response. I sent a follow up email on the 30 Oct 18, still nobody contacted me and my surname is still on my ****en name. I love banking with FNB and have been with them for over 10 years but when it comes to responding to a client you guys really suck hey. All I want is to have my married Surname on you records and on my bank statements. Is that so difficult?
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Replies (1)
FNB (First National Bank)'s replyOfficial
12 Nov 2018, 08:56Good Day Danielle
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
FNB (First National Bank)'s reply12 Nov 2018, 08:56
Official
Good Day Danielle
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***