DT
Danielle T

1 reviews | Active since Apr 2018

11 Jul 2018, 17:20

Disappointed client

Good Day I always been happy with FNB until recently. FNB always offered me credit . I had loans with FNB and settled the loans in time with no missed payments or any defaults. I recently paid up my credit card and closed that as well. Now that I am in need of credit I am being declined. I was declined for a credit card , loan ,overdraft and a savings account. My credit profile is excellent and never been declined anywhere . I called the call centre and they can not assist me . In the branch they can not assist me . What is going on ? Why am I being declined ? I am a bit surprised and disappointed that I have been a loyal customer for over 10 years and now all of the sudden this is happening. The reason why I on HP is because I can't log a complaint on the FNB site as it does not allow me to submit my complaint! Danielle Temmers ********** 151088 I am only available to take calls after 16.00 pm . My email address is as follows. **********

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Jul 2018, 09:19
Official

Good day Danielle,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to FNB Sales and Service Contact Centre who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)