1 reviews | Active since Oct 2016
Disappointed Client
I requested a card on the 28th April 2018 online and today it the 06 June 2018 I still have not received the card. I called FNB today and they advise they have sent the card to DSV. I then call DSV and they tell me they didn't have my numbers thats why they didn't contact me for the card. FNB has all my details I dnt understand why they would send half my information to DSV. And DSV also did not contact FNB to request my contact details to deliver my card. I honestly did not expect this from FNB I am so disappointed I have to go two months without a card. This is unacceptable
Regards
Good Day Bongi Mokgwetsane,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Bongi Mokgwetsane,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***