Disappointed

RE: Karen S Tredger - Card Number ***24 8143 - [External Email] [REF:***] Inbox

*** 7 May 2025, 11:00 to me

Dear Customer,

We acknowledge the receipt of your e-mail and confirm that our Servicing department is attending to your request.

Your reference number for this case is contained in the subject field above. Kindly quote the above-mentioned reference number when doing a follow-up.

You can now follow up or submit your queries using Secure Chat on the FNB App. Simply follow the below steps:

1. Log in to the FNB App 2. Select ‘Messages’ 3. View and Accept the Ts & Cs 4. Select ‘Secure Chat’ 5. Start chatting to a dedicated banker

Thank you for your patience.

Kind regards,

Customer Service Operation Team

This was your response and you can see it is dated 7 May 2025. To date this has not been responded to and I have asked 3 times since then for a response - NOTHING. I had a phone call from my previous complaint on 14 May 2025, but no letter has been forthcoming that is required to claim a refund from Flight Centre. Please sort it out.