disappointed

FNB plese please , i havw been complaing about one thing and you no body ever take me serious, i have pain for you temporary laon 3months ago and sill on my cradit score still shows that im still owing you guys, why a you not updating you system, i have complan aboutthis twice this is the second third time, should i have to getthe lawers or speak out to deal with you before you assist?, comw on you can so better, the wors part the last time someone told me that they will call me even now im still witing to be contacted and nothng happy.