Disappointed By FNB Online Banking, Branch & Cell Phone Banking in 1 day(all in 1 day)

Very dissed by the FNB internet banking functionality & complete failure by the Online Banking support and the Cell phone Banking department for a mere request to make a small payment amount to an already existing recipient. I am so confused at the moment so much that I don't even understand the reason why neither Online Banking or Cell-Phone banking could not assist even with my app on & online banking available. whoever told the public of south Africa that FNB is the best on the online banking is such a jerk!. I can not even begin to share the embarrassing service I received in the branch, being sent around the entire shopping centre for something they didn't even understand themselves. This entire experience made me realise how difficult it is to do banking with these people.