TM
Theresa M
1 reviews | Active since Sept 2011
10 Oct 2019, 14:57
Disappointed
After being a loyal client for years I cancelled my bank card on 2/8. But they still charged me with banking fees (R399/month). I phoned the call centre and queried it. The fees were then reversed. But in Sept they charged the fees again. I then sent an email to premier banker. She rep**** that she forwarded it to the proper dept. Two weeks later still no response, and now charged fees again. Even sent me a warning sms.
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
10 Oct 2019, 15:45Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply10 Oct 2019, 15:45
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
TM
Theresa M's updateReviewer Update
17 Oct 2019, 16:37Fnb contacted me the same day. Banking charges had been reversed and account is now closed. I'm this time satisfied with them. Thank you Roberta.
TM
Theresa M's update17 Oct 2019, 16:37
Reviewer Update
Fnb contacted me the same day. Banking charges had been reversed and account is now closed. I'm this time satisfied with them. Thank you Roberta.