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Palesa R

1 reviews | Active since Sept 2019

16 Sept 2019, 02:40

Disappointed at your Poor Service and being inconvenienced

My case number is 588319..I have been in dispute with FNB...I was sent R1000 via ewallet on the 19th August 2019 at about 9h00 went to spar Carleton to withdraw they told me I had insufficient funds on my ewallet account...i then called FNB on the 21st August to find out what happened to my funds i was told that it was withdrawn at the same spar at 12h00 am which does not make sense as the spar is closed at that time...I was told this will be resolved in 7 working days and one of their project managers will call me...After 7 day no refund and no call from the manager...i called again in the 8th working day only to be told it will be resolved within 7 to 14 Working days and the project manager will me back...today is the 16th September and still no refund and no phone call from the people at FNB....I am really disappointed at your poor service.. I have been really inconvenienced... i wi Definately will be closing my account with you and moving my salary to my previous bank which i never had issues with

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Sept 2019, 09:29
Official
Good day Palesa Rakhatoe,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

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PR
Palesa R's update19 Sept 2019, 00:35
Reviewer Update
The FNB care agent called me on Monday the 16th September 2019 and told me that she will be contacting me again within 24/48hrs but still no call received...I have been calling fnb for 4 weeks now and nothing has been resolved... since 19 Aug 2019 and its now 19 September 2019...I have been inconvenience in the worst way because the money is for my daughters school fees...I am really disappointed in the way this case has been running...a whole month...Highly disappointed really...
PR
Palesa R's update25 Sept 2019, 09:20
Reviewer Update
I still have not received my money...an agent from FNB called me told me that i need to go to the spar where i tried withdrawing my ewallet from i will get the money there...she sent me a document that she said its explains everything and they have sorted everything with the spar. when i got to the spar they told me the document does not prove that the money was with them and i need to get a bank statement from the person who sent me the money so that they can see if the money was not reversed...i am not happy with how this matter has been handled....The document has only 3 line items...
1. its shows the first R500
2. Shows the second R500
3. Shows Withdrawal from Spar Carleton @ 12h00am
i feel like fnb did not even contact the spar at all because they also sending me back to fnb....i need FNB to be incontact with Spar and get this sorted out its more than a month