Disappointed at my bank after 10 years of loyalty

We run a school transport business account with FNB that we opened in 2010, we have built the monthly cash-flow to R60K a month and to date we have not app**** or received a loan facility or overdraft. We have now approached FNB three weeks ago for help in light of the Covid-19 challenges and today we went bank to the centurion branch after waiting for 3 full weeks only to be told that we are high risk and we do not qualify for any relief from our Bank.The consultant said We were to wait for a call in 48 hours , for a call as we had pre-qualified for up to R50k. We did not receive the call untill today when we went bank again to the branch. The business account is now on a negative and this could have been avoided if our bank had bothered to show empathy to a loyal customer of more than 10 years. We need help to honor debit order through this difficult times like we have done religiously all this years. our drivers have gone without salaries as our cash-flow has dried up.