Disappointed and moving banks my last year fnd

Hi hello Peter I would just like to know from fnb how there service can be so poor. I have recently app**** for a phone deal in there connect deals which is r169 per month for 24 months which is affordable for me but been declined every time but they don't feel hesitant on charging me bank fees that's basically over 150 at a time and that's just service fee. I'll go back as too September 11 statement. Sept 11th fee-111.70 Oct 11th fee-174.10 Nov 11th fee-279.40 Dec 11th fee-160.60 Calculate those 4 months and it's already 725.80.and I've been now 2years a client so you can imagine how much bank fees I have already paid and that's beside my funer policy plan I have with them. Few months back my 6year old got my wife's phone because I got her a new phone and forgot too take certain things off but long story short he got on wish and bought a r1000 worth of toys which ok whe should have wiped the phone but my question is that shouldn't I have gotten a security alert on my app and a confirmation looking from my three digit code at the back of my card or I'm I wrong. Fnb lately the service they provide for the average south African is poor super poor I'm so upset I can't Evan get a cellphone deal off r169