Disappointed and frustrated with service at FNB

I reported ********** transactions being made from my account on 04 June 2018 with FNB. I was allocated a reference number and I have phoned on numerous occasions. They either do not answer the call, because of numerous callers they have or when you get through to someone, they are not able to help. I even visited a branch and asked them to call the number given for the ***** line, but they said they cannot help me, I need to phone the ***** line. I wrote an e-mail to the consultant at the bank whom I reported the matter to as well and asked for assistance, but he gave me the same number that I have and said that is the only people that can help me. I want to know, how on earth is FNB helping me if none of the staff can assist me. It is my money and someone has been using my money on ********** transactions and FNB is going on with their business and I am left helpless and frustrated. Is there anybody who can help me please. I am tired of this matter now. There is no money in my account and I am being charged bank fees for the ********** transactions and I am paying for this and FNB is not assisting me or giving me any support in this matter. Your slogan as to "How can we help you", means nothing to me if you cannot even help me or provide me with answers. How am I going to resolve this matter if the consultants at the bank and even the manager tell me that they cannot help me. FNB you are really making me tired and as soon as this matter is resolved I want absolutely nothing to do with this bank. You have really disappointed me big time.