Disappointed and frustrated

I paid up and close my fusion account (overdraft) with FNB on the 24th of July 2020. They closed it as per my request however they never updated my ITC report. I recently app**** for a pre approved home loan with them as I also bank with them, they declined me due to the fact that this fusion account is still reflecting as active and showed that I have skipped 3 payments on my ITC. On the 18th of February 2021 I spoke to Mpho Dikgang from private clients department and he told me that he has escalated my query to the relevant department for them to update my ITC accordingly, I should check it after 10 working days. Today marks the 12th day after speaking to him and my ITC report hasn't changed.

If they have closed my account and updated my ITC as they were supposed to last year, I wasn't going to be in this mess. Even these skipped payments that are reflecting they weren't going to be existing coz I closed my account without skipping any payment.

What is painful is that, if they (my bank) are failing to fix and approve me because of the mistake they did, which bank is going to give me a home loan? Is my life going to be ruined by a mistake they're failing to rectify?

It's so unfair.