Disappointed and Frustrated

<p>Good day</p> <p> </p> <p>I recently opened a Gold Cheque account with FNB, after being with another bank for over 10 years and now I am starting to regret my decision..</p> <p>I was interested in getting a new smartphone along with my new bank account and went to the FNB Bank City branch to apply for one. I was told that I qualify and that i should deposit money into my Savings Pocket, which I did on the spot. When I got the form to fill in, I saw that it did not have the smartphone that I was looking for so I did not fill it in. However there was already a Hold or Reserve placed on the funds in my Savings Pocket. I was told that the hold will be lifted and i should be able to access my funds again the following day.</p> <p>I have been waiting since last week Monday for the Hold/reserve to be uplifted off my Savings pocket. I have called the call centre who could not assist. I visited the Southgate Mall branch and they could not assist as well. Yesterday I rushed from work in Fourways back to Bank City to resolve the issue and still it wasn't resolved. All I want is access to my own money in the Savings pocket. Is that too much to ask?</p> <p>Please assist or advise urgently.</p> <p> </p> <p>Best regards</p> <p>Simon Farisane</p> <p>Account number ********** 8117</p>